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Friday, August 5, 2016

In the Biz, What to do When You Mess Up

Doing readings for clients is simply an amazing thing! I love it. Sometimes it's frustrating for me, the reader. Those of us that do readings professionally sometimes get stuck. It happens. Sometimes the client is the, er, issue. They're a skeptic/debunker and are out to "prove" you're a fraud, they're under the influence, they want to argue, etc.

But sometimes, it's you, the reader, who just, simply, messes up with a client. I am embarrassed and sorry to say this happened to me recently.

I had a returning client who left me a not so hot rating because I had not responded to her request for a reading, nor refunded her money, which she had paid for back in April! I have NO idea what happened, none, but for whatever reason, I had no idea this order was pending.

Naturally I felt awful. And the client --who could blame her for never coming to me again? All I could do was apologize profusely, refund her money, AND, here's the thing, offer her three readings using any decks, any type of reading, for free. That's the least I could do.

It's important to be honest with clients, and do what it takes to make things right. This is not the same as letting clients take advantage, that's a different scene. But in this case, I was dismayed to find I had let things get spacey and took this as a message to stay focused on my goals. Which, by the way, a recent reading I had done for me pointed out! Hmmm…

Tarot readers, psychics, etc. are human, just like everyone else. We make mistakes, goof up, -- we're not pure and magic and above making errors. But if and when we do, it's important to own it and do what we can to make it right.

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